FAQ

Your asset is delivered to the Cfx.re Portal automatically — there is no separate download link to wait for. It normally appears right away, but give it a few minutes if it doesn't.

Come back to that same page whenever you need the current build: it is where updates are published too. Installation walks through what to do with the files once you have them.

Follow GKSPHONE V2 → Installation. It covers the whole package, database included, and has video walkthroughs next to the written steps.

The tablet needs no separate install — gks-tablet ships inside the same download and comes up with the phone. Configure it afterwards from Tablet → Configuration.

You can find your transaction id at https://checkout.tebex.io/payment-history/login

Yes, but only once, and only inside a fixed window. The transfer is done by you from the Cfx.re Portal, and it has to happen within 28 days of buying or claiming the asset. Once those 28 days pass the asset stays on your account permanently.

Two things worth knowing before you start:

• GKSHOP cannot move an asset between accounts on your behalf, and a transfer that has already gone through cannot be reversed.
• If the problem is that you can no longer get into the Cfx.re account itself, that is something only Cfx.re Support can resolve. For anything about the payment or who the order belongs to, go to Tebex buyer support.

Unfortunately we can't transfer assets between keymaster accounts, even if you have been hacked. Please contact Cfx.re support

If your payment got declined there is nothing we can do. It usually fixes itself if you try later, or it might mean you have been banned from Tebex. Try using another payment method, credit card, device, or a different IP (for example try using a VPN). Alternatively, you can have a friend purchase and transfer the asset to you.

You can manage your subscription at https://checkout.tebex.io/payment-history/login

We don't sell a fully open version of our products. What you get instead is an escrow build with the integration layer deliberately left open, so every part that has to talk to your server is yours to edit:

You can also extend the phone rather than modify it: Custom App and Custom Widget let you ship your own screens inside GKSPHONE.

ESX, QBCore (QB), QBox and Standalone are all fully supported, in the phone and the tablet alike — you pick one with Config.Framework. See the GKSPHONE V2 overview for the support matrix.

Running a framework of your own? The standalone files are editable, so you can bridge it yourself — Custom Framework lists every function you need to implement.

Read our article about Discord

Discord is where our team is, and it is by far the quickest way to get an answer. Claim your customer role first — that is what unlocks ticket access, and you'll need your Tebex transaction id for it.

Prefer email? Write to [email protected].

Before you open a ticket, it is worth checking Common Issues — most setup problems are answered there.